Let’s get your next analysis working.

I triggered Quick Analyze, but nothing appeared.

Test with an offer or screenshot clearly visible outside FareSight. Confirm you have a current app build and the required OS: iOS 16 or later for the Shortcut, Android 11 or later for the floating button.

• iPhone: confirm your Shortcut and selected trigger, review image-sharing prompts, then check result banners, notification permissions and speech preferences. Follow the iPhone checklist.
• Android: the button is hidden in FareSight and Settings. Open another app, then check accessibility access, pause/resume and the disclosure status. Follow the Android checklist.
• Return to Quick Analyze setup and try its test. Normal scan limits apply; checking a test status does not mean a new scan succeeded.

If Quick Analyze is unavailable, share the screenshot to FareSight or select it from the photo library. Protected or unreadable source screens may not provide a usable capture.

Why is a rate or verdict missing?

FareSight can only use details available in the captured offer. Without estimated duration, it may show a distance rate without an hourly rate or a complete verdict. Other missing details, unclear text or a currency that does not match your goals can also prevent a full comparison.

1. Check that payout, distance and any available duration are legible and not cut off.
2. Confirm that your currency and miles/kilometers preferences match the offer.
3. Compare FareSight’s available figures with the original offer. Do not supply an invented time to turn a partial result into a complete one.

Understand the rates and verdicts. Gross offer estimates exclude expenses and may omit waiting or pickup information not shown in the source.

Report an incorrect result.

First verify the original offer and your goals. FareSight can misread screenshots; the original app is the reference for your decision.

1. Open Report incorrect result or Report analysis problem in FareSight and select the category that best describes the issue: payout, distance, time, currency, provider, verdict, missing information or other.
2. Review what the report includes. The editable email can contain app/device diagnostics, selected offer values, provider, currency, result information and a support identifier. Raw OCR text is not included.
3. If a screenshot is available, use View screenshot to check its contents. Include offer screenshot is optional and starts off. Leave it off if you do not want to share the image. You can report without a screenshot if it is unavailable.
4. Choose Create email, add your explanation and review the recipients, text and any attachment in your email app. Creating an email does not send it. The report reaches support only if you send the email.

If a mail composer is unavailable, copy the generated report when that option is shown and paste it into an email to support@wintercore.io. You can also write a manual support email describing the issue. Do not include driver-account credentials or unnecessary personal information.

Local screenshot analysis and optional support reporting are separate flows. The website has no screenshot upload form. See the Privacy Policy for analytics, reporting and purchase data handling.

Billing or Pro access is not working.

A purchase failed or the plan screen will not open.

Check your connection, use the current FareSight build and note the exact store or app message. If you are unsure whether a payment completed, check the store receipt and purchase history before trying to buy again.

I paid, but FareSight shows Free.

Check the purchasing Apple/Google account and subscription status, then choose Restore purchases in FareSight’s Free plan screen or upgrade prompt. Restore checks existing purchases; do not assume it transfers purchases between stores.

No active Pro purchase was found.

Check the account listed on your receipt. An expired subscription may have purchase history but no active Pro access. If the store shows active access, contact support with the exact message and what you tried.

Manage Pro will not open a management page.

Check your connection and use your purchasing store’s subscription settings if needed. Lifetime purchases do not renew and may have no subscription management page.

Follow the restore steps or subscription-management guidance. Uninstalling the app does not cancel a subscription. Store billing and refund policies apply.

For support, include your phone platform, FareSight version, exact message and whether the store shows an active purchase. Share receipts only if needed and after checking their personal information. Never send passwords or full payment-card details.

Downloads and Free/Pro questions.

For links to both stores and help with an embedded browser, use the FareSight download page. There is no automatic store redirect.

See the Free & Pro overview for the allowance, billing and unlimited option, or the product FAQs for current purchase/restore guidance. Current prices are shown in FareSight before you buy.

Still stuck? Contact support.

Email support@wintercore.io. Include your phone platform, OS version, FareSight version, what you tried and the message or missing result you saw. Avoid sending driver-account credentials, personal addresses or unnecessary offer information.

Include a screenshot only if you choose to and after checking its contents. There is no upload form on this website. Do not use your phone to collect support information while driving.